Refund Policy

Last updated: 10 June 2026

This policy explains how refunds work for paid vewo subscriptions.

Free use

vewo can be used for free, both anonymously and with a free account. No payment is required for free use, so this policy applies only to paid subscriptions.

Subscriptions

Paid plans are billed on a recurring basis (monthly or yearly) and give your account upgraded limits — longer video retention, larger uploads, and higher quality. Access is granted immediately after a successful payment.

14-day refund

If you are not satisfied, you may request a full refund within 14 days of your initial purchase. To request a refund, email support@vewo.io from the address on your account.

Renewals

Subscription renewals are not automatically refundable. You can cancel at any time to stop future renewals; cancellation takes effect at the end of the current billing period, and you keep your upgraded limits until then.

How refunds are processed

Payments and refunds are handled by our payment provider, who acts as the merchant of record. Approved refunds are returned to your original payment method, typically within 5–10 business days depending on your bank or card issuer.

Exceptions

We may decline refunds in cases of suspected fraud, abuse, or violation of our Terms & Conditions.

Contact

Questions about a charge or refund? Email support@vewo.io.